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Privacy

Effective Date: 25/05/2025

At Outsource Agency, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

1. Who We Are

Outsource Agency is a UK-based business providing Virtual Assistant services, Online Business Management, and Project & Operations Management.

Data Controller: Outsource Agency
Email: team@outsourceagency.co.uk
 

 

2. What Personal Data We Collect

We may collect and process the following personal data:

  • Name

  • Email address

  • Phone number

  • Business name

  • Job title or role

  • Any information you submit via forms, emails, or bookings

  • Website usage data (via cookies and analytics tools)

 

3. How We Collect Your Data

You directly provide most of the data we collect. We collect data when you:

  • Contact us via our website, email, or phone

  • Book a consultation or sign up for our services

  • Fill out a form (including lead magnets, contact, or sign-up forms)

  • Use or view our website via your browser’s cookies

 

4. How We Use Your Data

We use your data to:

  • Respond to enquiries and deliver our services

  • Process bookings and manage client relationships

  • Send marketing communications (only with your consent)

  • Improve our website, services, and customer experience

  • Comply with legal or regulatory requirements

We do not sell or share your personal data with third parties for marketing purposes.

 

5. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases for processing your data:

  • Consent – When you opt in to receive marketing or provide data via our forms

  • Contract – When processing is necessary to fulfil a service agreement

  • Legitimate Interests – For business operations such as client communication and website analytics

  • Legal Obligation – Where we must comply with the law

 

6. Data Storage and Security

We store your personal data securely and only for as long as necessary. We use appropriate technical and organisational measures to prevent unauthorised access, disclosure, or loss of your data.

 

7. Your Data Protection Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict certain types of processing

  • Withdraw your consent at any time (where processing is based on consent)

  • Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us at [Insert email address].

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8. Cookies and Analytics

Our website uses cookies to improve your experience and analyse usage. You can control or disable cookies in your browser settings.

We may also use tools like Google Analytics to understand how visitors use our site. These tools may collect anonymised data about your browser, location, or device type.

 

9. Third-Party Services

We may use trusted third-party service providers (e.g., payment processors, booking tools, CRM systems) to help run our business. These providers only process your data on our behalf and under strict confidentiality agreements.

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10. Changes to This Privacy Policy

We keep our privacy policy under regular review and will post updates on this page. Please check back occasionally to stay informed.

Outsource Agency
Email: team@outsourceagency.co.uk

If you're not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office: https://ico.org.uk

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